Feedback > Contact Us > Feedback Tell us about your experience. Call us on 01473 279137 Or fill in our patient feedback form below. We are serious about your health and are passionate about delivering the best possible care. ​ For general, anonymous feedback that you would like to share with us about the care you have received please fill in the feedback form below. Please Note : If you would like to make a complaint then you should follow the official complaints procedure for the relevant hospital. For complaints relating to Nuffield Health Ipswich Hospital, click here . For complaints relating to Ipswich or Colchester NHS hospitals, click here .

Privacy Policy > Privacy Policy This website is owned by Mr Abdusalam Abu-Own (MBChB, FRCS, PhD, CCST) and is provided and operated by him and his team. Mr Abdusalam Abu-Own and his team (“we”, “us, “our”) are committed to safeguarding the privacy of website visitors and service users. This Privacy Policy relates to how we collect, store and use the information you provide when using the website, www.abu-own.co.uk (“our website”, “this website”). When you first visit our website, you will be asked to consent to the use of cookies, in accordance with the terms of this privacy policy. A full listing of the cookies used, why we use them and how you can manage or delete them is provided in the cookies section of this policy. ​​ ​ INCLUDED IN THIS PRIVACY POLICY Index INTRODUCTION DISCLAIMER WEBSITE SECURITY THE DATA WE COLLECT WHEN DO WE COLLECT DATA ABOUT YOU WHY WE NEED YOUR DATA DATA SHARING DATA RETENTION MARKETING CUSTOMER SERVICES COOKIE POLICY WHAT ARE COOKIES WHAT COOKIES DO WE USE HOW TO MANAGE AND DELETE COOKIES CHANGES TO THIS POLICY YOUR DATA RIGHTS DATA PROTECTION OFFICER Intro INTRODUCTION Mr A. Abu-Own is a Consultant General and Vascular surgeon working in Nuffield Health Hospital Ipswich, United Kingdom (UK). His GMC registration number is 3380400. Mr A. Abu-Own bases his operations within the UK and as such, our website and its services are targeted towards residents of the UK. Therefore, we use the UK as our guiding law, as well as ensuring we incorporate GDPR 2016 into this privacy policy. If you reside from elsewhere in the world and wish to browse the website, make contact, have a consultation or receive treatment then you should be aware that our laws (including those relating to privacy) may differ with the laws of your country of residence. Those who choose to access this website from other locations are responsible for compliance with local laws if and to the extent local laws are applicable. Mr A. Abu-Own runs his private clinic from the Nuffield Health Ipswich Hospital, Foxhall Road, Ipswich, IP4 5SW, where he works as an independent practitioner. Nuffield Health Ipswich Hospital provides private medical services to patients directly as well as taking referrals from G.Ps, external Consultants and local NHS Hospital Trusts. Nuffield Health Ipswich Hospital is one of a large national network of hospitals run by Nuffield Health. Nuffield Health is a Not-For-Profit, Healthcare Charity that provides clinical, fitness and wellbeing services to the general public, private organisations and the NHS. DISCLAIMER As Mr A. Abu-Own works closely with Nuffield Health Ipswich Hospital we have ensured that this Privacy Policy dovetails with that of Nuffield Health Ipswich Hospital. You can read Nuffield Health’s Privacy Policy in full here . Because Mr Abu-Own runs his clinic and provides treatments at Nuffield Health Ipswich Hospital, it is best to assume that unless otherwise stated, any data collected through this website will be by default accessible to Nuffield Health. In this document, we have focused on how we use data that you provide via our website. Therefore, to understand the full extent of the journey of your data, you should also consult Nuffield Health’s Privacy Policy . You will find several references to Nuffield Health’s privacy policy throughout this privacy policy for this reason. For your convenience, due to the considerable overlap described above, there are some occasions in this privacy policy where some very basic references regarding the handling of data by Nuffield Health are made. These references were made with reasonable care and skill, are correct at the time of August 2020 to the best of our knowledge and are based on 1) content from Nuffield Health’s Privacy policy and 2) our experience with dealings with Nuffield Health. Wherever references to Nuffield data handling are made, or wherever there is any overlap, you will always be provided with links to Nuffield Health’s Privacy Policy for further information and clarification. We make it very clear that we do not speak on behalf of Nuffield Health and any basic information provided in this privacy policy about Nuffield Health is merely intended as a helpful general guide and should by no means be relied upon alone to obtain a full understanding of how Nuffield Health uses data about its patients. If you disagree with anything in this policy, or believe that there are any inaccuracies, then we would encourage you to get into contact with us and to let us know as soon as possible. ​ ​ WEBSITE SECURITY We assure you that we have taken all the necessary steps to ensure high levels of internet security for this website, for example, we use Secure Socket Layer (SSL) on this website – this means that any communication between your digital device’s web browser and our website is encrypted as part of our front line website security. However, it is important to be aware that the internet can be insecure, we, therefore, recommend that you do not use the online forms provided to relay Sensitive or Confidential information about yourself to us. In the interests of respecting your privacy and information security, we prefer that Sensitive or Confidential information (where necessary) be provided to Mr A. Abu-Own during your private consultation. The Data We Collect You have three Form-Based options provided to you on this website. Two-forms provide you with the opportunity to contact Mr A. Abu-Own’s team. The third form is for feedback. We have also published the email address and phone number of the Hospital giving you total control on how you contact Mr A. Abu-Own, through the Hospital and his team. Please note : When communicating with Mr A. Abu-Own through this website, by email or by phone, your messages and communications will be received by Mr Abu-Owns’ team or a member of the Hospitals Staff in the first instance – these messages and communications will then be passed to him as necessary. When using the Appointment Request Form, we will collect Your Name in Full The Nature of your condition, through a drop-down menu. Your Phone Number Your Email Address We have provided a Comments area where you can elaborate on your condition. This webform will prompt you not to relay Confidential or Sensitive Information in the comment section. This is because there is a risk that the internet might be insecure despite the steps we have taken to ensure the highest levels of security. Your Preferred Payment Method A choice of how you would like to receive a response, which includes Phone or Email. The legitimate reason for collecting this information is so that we can respond to you when arranging an appointment date and time and any other information you might require efficiently and effectively; it also allows us to manage and maintain quality care standards. ​ When using the Enquiries Form we will collect Your name in Full Your Email Address Your Phone Number The content of your question, enquiry or message. This webform will prompt you not to relay Confidential or Sensitive Information, in the comment section. This is because there is a risk that the internet might be insecure despite the steps we have taken to ensure the highest levels of security. Again, you will be given a choice regarding your preferred contact method so that we can effectively respond to your enquiry. The choices are Email or Phone. Our legitimate reason for collecting this information is so that we can respond to you with answers to any questions you may have asked when using this form and any other information you might require efficiently and effectively; it also allows us to manage and maintain quality care standards. ​ When using the Feedback Form The Feedback form is intended to collect information Anonymously . You will not be asked to provide your name or any other personally identifiable information. We do this because we wish to encourage patients to speak their minds as freely as possible. You will be presented with a check-box list of options to choose from. This allows you to share your experience of the treatment you have received the quality of care the hospital you attended for your treatment, the nature of your condition. You will also have the opportunity to provide additional comments in your own words. This webform will prompt you not to relay Confidential or Sensitive Information, in the comments sections. This is because there is a risk that the internet might be insecure despite the steps we have taken to ensure the highest levels of security. In the interests of keeping the form anonymous, a prompt is also included to ask patients not to include any personally identifiable information. When we collect the Feedback Form Data, we will use it to analyse our performance create a proof-based record of our Quality Care, and service if in this analysis we find criticism we use the criticism to learn and improve our service as part of our commitment to the continuous improvement of patient care. When Emailing Mr Abu-Own’s Clinic, we will collect Your Name – as provided by you. Your email address The content of your email – questions, requests, advice, etc. Any other information which you freely provide to Mr Abu-Own Team, through the content of your email. While we can assure you that our Clinic and Hospital systems have high levels of security systems in place, we can not be responsible for unauthorised data breaches and so again we ask you not to provide sensitive or confidential information in your email . As your primary out-reach to Mr Abu-Owns’ clinic and team has been made by direct email, we will usually respond to your email by email, unless you ask us to phone you, in which case please provide us with your phone number. Our legitimate reason for collecting this information is so that we can respond to any questions, queries, requests or information provided, in line with the content of your email. For more information, please visit Nuffield Health’s Privacy Policy . ​ When contacting Mr Abu-Owns’ Clinic by phone Your call will be answered by a member of the Nuffield Health Ipswich Hospital reception team, who will ask you how they can help you. You may be transferred to a different member of staff within Nuffield Health Ipswich Hospital to help better serve your call. If appropriate, you may also be directed to Ms Vicky Handy (Mr A. Abu-Own’s secretary). To help manage your call, you may be asked for your Name in Full The nature of your enquiry The best way to contact you (as applicable) Any other necessary information required by Mr Abu-Own or the Hospital to prioritise appointments, treatments and provide you with quality care. Please note : In the interests of training and continually improving their services, calls to Nuffield Health and its agents may be monitored or recorded. For more information, please visit Nuffield Health’s Privacy Policy . WHEN DO WE COLLECT DATA ABOUT YOU We collect data about you when You interact with any of the forms you have completed and submitted from our website You email or phone us When you become a patient of Mr Abu-Owns at the Nuffield Health Ipswich Hospital. For information on when your data is collected by Nuffield Health, please refer to Nuffield Health’s Privacy Policy . ​ WHY WE NEED YOUR DATA We need to collect this basic data from you such as your name and contact information and any additional information you willingly give to Mr Abu-Owns’ team so that he and/or his team can respond efficiently and effectively. We need to collect this basic data to provide you with answers to your questions or enquiries and/or to inform you of your initial and/or subsequent appointment times and dates and to provide you with any pertinent instructions before your treatment. To follow up with after-care as necessary. For information on why Nuffield needs your data, please refer to N uffield Health’s Privacy Policy . ​ ​ DATA SHARING Mr Abu-Own is a consultant surgeon and works for The Nuffield Health Ipswich Hospital. ​ In addition to being assigned clinical cases by the Hospital, Mr Abu-Own can take private client/patients of his own. When doing so he is legally and contractually bound to share patient data with the hospital. For example – If Mr Abu-Own determines that the best course of action for your treatment is to undertake a surgical procedure – he will need to share your details and the details of the surgical procedure with his surgical team and the Hospitals’ Theatre team. This is done for the smooth running of the hospital, and to avoid surgical cancellations. This ensures the best care and outcomes for you. ​ On admission to Nuffield Health Ipswich Hospital, you will be asked to read and sign consent forms – this will provide the written prior consent needed by the Hospital to share your data as part of the Hospitals’ duty of care. All healthcare service providers are legally obligated to share the minimum necessary data with relevant named individuals and/or organisations, such as your GP, the referring consultant, the referring NHS Trust Hospital, and your insurance company if you are a Private Patient. Nuffield Health’s Privacy Policy includes a section on data sharing. You can read it here . ​ As a private patient and where your insurance company is paying for your treatment in part or in full, (dependent on your insurance policy), in accordance with Nuffield health Ipswich Hospitals’ Privacy Policy, it may necessary to share information about your diagnosis, treatment, required medical procedures and/or prognosis with your insurance company along with the invoice for the treatment you received. Communications with your insurers are mostly managed by the Nuffield Health Ipswich Hospital team, although there may be occasions where Mr Abu-Owns’ team may communicate to your insurance company directly. Please see our Terms & Conditions for more detailed information about how a medical insurance claim for your treatment is managed, and to ensure you have everything in place with your insurance company prior to admission . If you are not sure about the Hospital’s Data Sharing Policy, please feel free to ask for more information at any time during your consultation and/or treatment journey. You should also consult N uffield Health’s Privacy Policy , which includes a section on Data Sharing. DATA RETENTION Data retention periods are governed by N uffield Health’s Privacy Policy . The guidelines provided by the hospitals’ policy relates exclusively to individuals who have become direct or referred patients of the hospital. Mr Abu-Own is required by his contract with Nuffield Health Ipswich Hospital to abide by the Hospitals’ Privacy Policy. In all cases where your enquiry through this website results in you becoming a patient of Mr Abu-Own, the data retention period unless otherwise advised will comply with the Hospitals Privacy Policy, which is stated as 8-years. When an individual contacts Mr Abu-Owns’ clinic for help or advice using this website but do not book an appointment for a consultation and/or subsequent treatment by Mr Abu-Own at the Hospital, the data will be held securely by Mr Abu-Owns’ team for a period of 12-months before being securely destroyed in accordance with the UK’s Data Protection Act 2018 and the EU’s GDPR 2016. ​ MARKETING Mr Abu-Own does not use your data for Marketing Purposes, however, the Nuffield Health Ipswich Hospital might, dependent on whether or not you have given the hospital prior consent in writing, to contact you for marketing purposes. Please see N uffield Health’s Privacy Policy for more information. ​ ​ CUSTOMER SERVICES If you have any Customer Services questions or concerns which you would like to be addressed, and where the forms on this website do not meet your needs, we would like to offer you two options. Nuffield Health Ipswich Hospital Reception Phone on 01473 279100 Appointments: 01473 279123 By Post or In Person: Nuffield Health Ipswich Hospital, Foxhall Road, Ipswich. IP4 5SW Alternatively, contact Mr Abu-Own’s Secretary - Ms Vicky Handy Phone on 01473 279137 Email: vicky.handy@nuffieldhealth.com Post: Ms Vicky Handy, Nuffield Health Ipswich Hospital, Foxhall Road, Ipswich, IP4 5SW. COOKIE POLICY This website uses cookies, primarily to ensure the security and stability of this website and to enhance your experience when visiting this website. You will be asked to accept our cookies on your first visit to this site. By accepting and continuing to browse our website, you are agreeing to our use of cookies. WHAT ARE COOKIES A cookie is a tiny text file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server (website). ​ Cookies may be classified according to their lifespan: A persistent cookie will be stored by a web browser and will remain valid until its set expiry duration unless deleted by the user before the expiry. A session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed. ​ Cookies may also be classified according to their function. The most common classification system in use today, at least in English language websites, was proposed and developed by The UK International Chamber of Commerce (ICC). Their system relies on four classifications: Strictly necessary cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided. They may be set automatically when pages load, or as a result of a user request that cannot be fulfilled without the use of the cookie. Generally these are session cookies that expire on closing the browser but not always. Analytical/Performance cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works. Functionality cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites. Targeting/Advertising cookies are used to deliver adverts more relevant to you and your interests They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation. WHAT COOKIES DO WE USE In the table below, we provide you with the names of the cookies we use in our website, the purpose of each cookie, how long each cookie is stored on your device and the cookie function type. ​ Cookie Name Purpose Duration Type XSRF-TOKEN hs SSR-caching _wixCIDX _wix_browser_sess consent-policy ​ smSession TS* bSession fedops.logger.sessionId ​ Google Analytics wixLanguage Used for security reasons Used for security reasons Used to indicate the system from which the site was rendered Used for system monitoring / debugging Used for system monitoring / debugging Used for cookie banner parameters Used to identify site logins Used for security and anti-fraud reasons Used for system effectiveness measurement Used for stability / effectiveness measurement Measures how site visitors use and navigate the site Used on multilingual websites to save user language preference Session Session 1 minute ​ 3 months Session ​ 12 months ​ Session Session ​ 30 minutes ​ 12 months ​ Session ​ 12 months Strictly necessary Strictly necessary Strictly necessary ​ ​ Strictly necessary Strictly necessary ​ Strictly necessary ​ Strictly necessary Strictly necessary Strictly necessary Strictly necessary Analytical ​ ​ Functionality Disclaimer Security Data we collect When do we collect Why we need Data sharing Data retention Marketing Customer services Cookie policy What are cookies What cookies we use We use a mix of Persistent and Session Cookies as shown in the table above. The cookies we use on this website do not contain any information that personally identifies a user. We do not use any targeting/advertising cookies in our website and we do not use any cookies for the purposes of advertising (this includes both direct advertising and indirect through sharing with third parties). ​ ​ HOW TO MANAGE & DELETE COOKIES Most browsers allow you to refuse, accept and/or delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can, however, obtain up-to-date information about blocking and deleting cookies for each browser via the following links: https://support.google.com/chrome/answer/95647?hl=en (Google Chrome ); https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Mozilla Firefox ); http://www.opera.com/help/tutorials/security/cookies/ (Opera ); https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer ); and https://support.microsoft.com/en-us/Search/results?query=Microsoft+edge+deleting+cookies (Microsoft Edge ). ​ Please be aware that blocking cookies may have a negative impact upon the usability of this website. If you decide to block all cookies (including essential cookies) the website may not work as intended. CHANGES TO THIS POLICY This policy is updated from time to time and as new online services are engaged. You are invited to review this policy for clarity and to be made aware of any changes. YOUR DATA RIGHTS Under the UK’s Data Protection Act 2018, and the EU’s General Data Protection Regulation (GDPR) 2016, you have certain rights under both acts to request what is known as a Subject Data Request (SAR). ​ Both these items of legislation can be complex, we have provided a summary of your rights below, and again refer you to N uffield Health’s Privacy Policy for a more detailed understanding of how the Hospital manages, data, SAR, and the government guidance the hospital has received in light of the Covid-19 Pandemic. ​ Your key rights include: the right to access your data; It is recommended that you keep copies of all your correspondence with Mr Abu-Own, his team and the Hospital; including any written responses the right to rectify any errors or inaccuracies in your data; the right to request the erasure of your data; There may be certain circumstances where this may not be possible, especially when Private Medical Health Care Organisations & Practitioners are required by law to keep medical records for 8-years. Erasing your data can also include you changing your mind about receiving marketing materials from the Hospital – in this instance use the “Unsubscribe Link” which is found in the footer of every marketing communication. Unsubscribing will immediately and automatically remove your name and email address from the Hospitals Mailing list. Please Note - our website does not use mailing lists. Wherever we ask for an email address, this is for the purpose of responding to enquiries or appointment requests as described in “The Data we Collect” section of this privacy policy. You will not receive any marketing emails from Mr Abu-Own and his team. the right to restrict processing; While this is a right – Mr Abu-Own and his team will only process such data as is necessary to provide you with medical care and treatment, and process payment of the treatment you have received. Beyond that, there is no reason for Mr Abu-Own to process your data once you have been discharged. Please see Nuffield Health’s privacy policy for how data is processed at Nuffield Health. Under legislation which governs Private Medical Health Care Organisations and Practitioners, your medical records will be securely stored for the legislated period of 8-years. the right to object to processing; While you have the right to object to the processing of your data, however, please bear in mind that the data processed by Mr Abu-Own and his team is purely to ensure you receive the best possible medical care. You have the right to object to our processing of your personal data for scientific research or statistical purposes on grounds relating to your particular situation unless the processing is necessary for the performance of a task carried out for reasons of public interest. Please note any data that might be processed for the purpose of scientific research or statistical purposes will be anonymised. the right to data portability; Mr Abu-Own’s website is not a “membership” or “subscription” led website, so while this is one of your rights under Data Protection Legislation in the UK & EU, this section does not apply in the context of Mr Abu-Own’s services to you, through this website. the right to complain to a supervisory authority; If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. The Supervisory Authority in the UK is the Information Commissioner's Office (ICO). https://ico.org.uk/make-a-complaint/ The guidance offered by the ICO, advises that before the ICO will investigate a complaint, the person making the complaint must have first approached the Data Protection Officer for Mr Abu-Own through the Hospital detailing their concerns or complaint. Mr Abu-Owns’ Data Protection Officer’s name and contact details follow below. the right to withdraw consent. To the extent that the legal basis for the processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal. Again we would like to remind you that under legislation which governs Private Medical Health Service Providers and Practitioners Mr Abu-Own and the Hospital are legally bound to store your medical records for 8-years after discharge. Where this clause may relate to having previously given consent to the hospital to receive hospital marketing material – all you have to do is click the “unsubscribe link” in the footer of any of the marketing material you have received and your will immediately and automatically be removed from that list. ​ How to exercise your data rights You may exercise any of your rights concerning your personal data by written notice to our Data Protection Officer – see below. DATA PROTECTION OFFICER The data protection officer for Mr A. Abu-Own is Ann Vial . Tel : 01473 279 175 Post : Nuffield Health Ipswich Hospital, Foxhall Road, Ipswich IP4 5SW ​ LAST UPDATED – 28TH August 2020 How to manage cookies Changes to policy Data rights Data protection officer

Terms of Use > Terms & Conditions This page contains information regarding the terms and conditions for the use of the website of Mr Abdusalam Abu-Own (MBChB, FRCS, PhD, CCST) and the services offered through this website. This website is owned by Mr Abdusalam Abu-Own and is provided and operated by him and his team. ​ INCLUDED IN THESE TERMS AND CONDITIONS Index INTRODUCTION LEGAL NOTICE AND DISCLAIMER USING THIS WEBSITE WEBSITE UPDATES PAYING FOR YOUR TREATMENT - MEDICAL INSURANCE PAYING FOR YOUR TREATMENT - SELF FUNDING CREDITS DATA PROTECTION AND COOKIES VIRTUAL CONSULTATIONS DURING COVID-19 Introduction INTRODUCTION Mr A. Abu-Own is a Consultant General and Vascular surgeon working in Ipswich and Colchester, United Kingdom (UK). His GMC registration number is 3380400. Mr A. Abu-Own runs his private clinic from the Nuffield Health Ipswich Hospital, Foxhall Road, Ipswich, IP4 5SW, where he works as an independent practitioner. Nuffield Health Ipswich Hospital provides private medical services to patients directly as well as taking referrals from G.Ps, external Consultants and local NHS Hospital Trusts. Nuffield Health Ipswich Hospital is one of a large national network of hospitals run by Nuffield Health. Nuffield Health is a Not-For-Profit, UK Healthcare Charity that provides clinical, fitness and wellbeing services to the general public, private organisations and the NHS. If you have any questions regarding this website, our operations or services then please contact Mr A. Abu-Own’s secretary, Vicky Handy, at: Phone: 01473 279137 Email: vicky.handy@nuffieldhealth.com Post: Nuffield Health Ipswich Hospital, Foxhall Road, Ipswich, IP4 5SW. Unless stated otherwise, references to “website ”, “site ” means Mr Abdusalam Abu-Own’s website, abu-own.co.uk , and all services and associated websites and terms which are a part of or can be accessed via this website. LEGAL NOTICE AND DISCLAIMER Mr A. Abu-Own provides a variety of private medical services which are promoted through this website. By accessing any part of the website, by submitting data online to us, or by requesting to have a consultation or receive treatment with Mr A. Abu-Own at his private clinic, you accept these Terms and Conditions in full and agree to comply and remain legally bound by these Terms.​ ​If you disagree or do not accept compliance with these legal Terms in full, you must leave the website (abu-own.co.uk) immediately, must not submit any data to us online and must not request to have a consultation or receive treatment with Mr A. Abu-Own at his private clinic. ​ The services provided and advertised on this website are for elective cases only and should NOT be used if you need urgent or life-threatening medical attention. If you have a life-threatening emergency, you should seek immediate attention by dialling 999. If you require urgent medical attention that is not life-threatening, you are advised to use the NHS 111 service (also available 24 hours a day, 7 days a week). Simply dial 111 from any landline or mobile or visit https://111.nhs.uk to access this service. Mr A. Abu-Own will NOT accept responsibility or liability for any injury, loss or damage resulting from those who misuse, or inappropriately rely on the elective services advertised in this website for the purpose of life-threatening or urgent medical needs. This website is not designed to facilitate medical emergencies and makes no such claims. This website is for informational purposes ONLY and IS NOT intended to serve as a substitute for a consultation, diagnosis, and/or medical treatment from Mr A. Abu-Own and is provided “AS IS” and without any warranties, and/or liabilities whether expressed or implied. You have full access to all pages and communication forms on this website, on the understanding that the principal purpose of this website is to seek a professional consultation and/or medical help and assistance in the form of a private consultation with Mr A. Abu-Own, a Consultant Surgeon working at Nuffield Health Ipswich Hospital. This website is NOT intended to provide medical advice. The information supplied through this website, or by any representative or agent of Mr A. Abu-Own whether by telephone, email, letter, facsimile or other form of communication, is for informational purposes only and does not constitute medical, legal or other professional advice. The information provided in the section PATIENT RESOURCES is not a substitute for a medical consultation with Mr A. Abu-Own, another healthcare professional, or medical advice, and should NOT be used for self-diagnosis or self-treatment of your health problems. The information contained in this website may NOT be presented in conclusory, shorthand or summary form and is NOT intended to supplant medical advice provided by your G.P, Mr A. Abu-Own, or any other medical professional you may have seen in person for advice and/or proper medical diagnosis of your condition. Mr A. Abu-Own and his team have used all reasonable care and skill in compiling the content of this website but make no warranty as to the accuracy of any information on this website and cannot accept liability for any errors or omissions. Please pay close attention to our Terms and Conditions relating to paying for your treatment and make sure you have read the section that applies to you carefully . These can be found in the ‘PAYING FOR YOUR TREATMENT ’ section of this page and have been categorised according to payment method as follows: Medical Insurance Terms and Conditions Self-Funding Terms and Conditions By accessing professional services from Mr A. Abu-Own you agree to these Terms and Conditions in full and agree to comply and remain legally bound by these Terms. Mr A. Abu-Own works as an independent practitioner for Nuffield Health. While Mr A. Abu-Own abides by the rules and regulations of Nuffield Health, there are instances where the contract between you and Mr A. Abu-Own is different from and separate, to the contract that you have with Nuffield Health. For instance: Initial outpatient consultations, or follow-up outpatient consultations not covered by the procedure package, or any tests or investigations performed during these consultations are managed by Mr A. Abu-Own. If you access these services then you are bound by our terms & conditions. The all-inclusive procedure package is managed by Nuffield Health and therefore if you enter into this contract then you are bound by their terms & conditions. Under Mr A. Abu-Own’s independent contract, he is free to choose which professional services he provides and the prices charged for his services are at his discretion. Any prices he sets for his own personal fees for procedures may subsequently be incorporated by Nuffield Health into their procedure price package. If you would like to know more about how these contracts work, then please ask . Unless otherwise specified, the materials on this website are directed solely at those who access this website from the United Kingdom mainland. Mr A. Abu-Own makes no representation that any information or service referred to in the materials on this website are appropriate for use, or available, in other locations. Those who choose to access this website from other locations are responsible for compliance with local laws if and to the extent local laws are applicable. ​ These terms and conditions were last updated on 28th August 2020. We keep these terms and conditions under regular review and may amend them from time to time. Every time you wish to use our website or access private services from Mr A. Abu-Own, please check to ensure you understand the terms that apply at that time because it is binding on you. ​ USING THIS WEBSITE This website provides visitors’ with information about Mr Abu-Own’s medical background as a consultant surgeon, the scope of surgical treatments offered by Mr Abu-Own through his private practice at the Nuffield Health Ipswich Hospital and the opportunity to be referred to him by your G.P. for assessment and/or treatment or; to self-refer for a consultation and medical investigation of your condition, to obtain a medical diagnosis and receive treatment if necessary based on the medical investigation of your condition. The website provides website visitors with the communication tools to make enquiries, book appointments and provide feedback on the services they have received from Mr A. Abu-Own. This website does NOT provide a membership subscription or restricted access to parts of the site. This website does NOT process or take online payments for appointments, treatment or other services. This website does NOT offer you the opportunity to subscribe to any mailing lists, so you will NOT receive marketing or promotional emails from this website or from Mr A. Abu-Own. Access to and use of this website is permitted and licensed subject to the terms and conditions set out in this page. We reserve the right to withdraw or amend these terms and conditions, including any service we provide, without notice at any time. It is your responsibility to regularly check and to ensure compliance with these terms as they are legally binding. We will not be liable if for any reason our site is unavailable at any time or for any period. ​ WEBSITE UPDATES We aim to update our site regularly and may change the content at any time to reflect changes to our services, our patients' needs and our business priorities. If the need arises, we may suspend access to any services, or close them indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material. ​ PAYING FOR YOUR TREATMENT Option One – Medical Insurance Terms and Conditions This section covers the terms that apply if you are paying for services from Mr A. Abu-Own by medical insurance. ​ You are advised to read the terms and conditions of your insurance policy in full before requesting professional services from Mr A. Abu-Own and to liaise closely with your insurance company throughout the process. It is your responsibility to confirm with your insurer that your care is covered by your insurance policy and it is your responsibility to find out if and what limitations exist in your policy. While we may offer to provide guidance in helping you obtain this information yourself, we are not obligated to obtain such confirmation on your behalf and Mr A. Abu-Own will not be liable for any misunderstandings or disagreements between you and your insurer in relation to insurance cover for any services received. In some cases, it may be that your insurer chooses not to pay for all or parts of the services that you receive. In such cases, any balance outstanding is your responsibility and must be paid by you in full. Should you disagree with any shortfalls made by your insurer then you should take this up with them after having settled the outstanding amount in full yourself. ​ Unless stated otherwise in your insurance policy, and where any such exemptions are communicated and agreed with Mr A. Abu-Own’s team in advance , Mr A. Abu-Own may not agree to see you as part of a consultation unless you have provided us with a signed claim form from your GP (and if required also signed by your insurer). The insurance providers that Mr A. Abu-Own works with require that a claim form has been signed by your GP before they will agree to pay for any services received. Please note that we may also need you to provide accurate dates for when your symptoms first developed and for when you subsequently visited your GP in order to satisfy some insurance claims. Failure to do so may affect whether the services you receive are covered by your insurer. If you do have a consultation with Mr A. Abu-Own without having provided all of the required insurance documentation then you may be asked to settle your account in full before leaving. ​ It is possible that you may have an excess on your policy or some charges may not be settled by your insurer. For this reason, it is Nuffield Health’s policy to ask you for your card details as part of the booking process. Your credit/debit card details will only be used to secure payment in the event of any shortfall by your Insurer and you will be notified of the shortfall amount by the hospital. Mr A. Abu-Own is compliant with the schedule of fees of all major insurance companies. This means that you will not be charged any excess fees on account of Mr Abu-Own . Mr A. Abu-Own cannot be held responsible for fees for services provided by independent medical practitioners, general practitioners or anaesthetists that are not in compliance with the insurance fee structure. For procedures requiring anaesthesia, Mr A. Abu-Own requests a fee-compliant anaesthetist, however, this cannot be guaranteed. Mr A. Abu-Own cannot be held responsible for any additional charges made by Nuffield Health for any extras received that are not covered by the insurance fee structure (e.g. telephone calls, newspapers, magazines and visitor meals). You should consult your insurance providers terms and conditions to confirm what is and what is not covered by your insurance policy. ​ Option Two – Self Funding Terms and Conditions This section covers the terms that apply if you are paying for services from Mr A. Abu-Own by yourself. Initial consultation(s), tests and investigations required to reach a diagnosis and/or to determine the treatment required are each charged separately to Nuffield Health’s procedure price package. Any tests carried out or requested during the initial consultation (e.g. doppler test, duplex ultrasound) are not included in the consultation price and are charged for separately. Some patients may require more than one consultation or further investigations to reach the diagnosis and/or to determine the treatment that you require. These will be charged separately. ​ Nuffield Health’s all-inclusive procedure price includes 1) pre-assessment 2) main treatment and 3) post-discharge care. For more information, you should consult Nuffield Health’s Paying for Yourself: Terms & Conditions Pre-assessment refers to an appointment and tests required to assess general health and fitness to make sure you are fit for the procedure and/or to prepare you for the procedure. These take place after you have already agreed to have the procedure and are included in Nuffield's procedure price. This is not the same as appointments or tests conducted during the initial consultation stage in order to reach a diagnosis or to determine the most suitable treatment, which are not included in the procedure price. Mr A. Abu-Own includes one follow up consultation for all patients who have undergone a procedure with him as part of the all-inclusive procedure price package . It is up to the discretion of Mr A. Abu-Own if he chooses to include more than one (“additional”) follow up consultation as part of the all-inclusive procedure price package i.e. with no added charge. This will depend on whether he deems "additional" outpatient follow-up consultation to be clinically required as a direct result of the procedure you had with him under the all-inclusive procedure package. You should also be aware that failure to adhere to post-procedural advice set out by Mr A. Abu-Own may result in you being charged separately for any "additional" follow up consultations deemed to have been required as a result of non-adherence (see below). You are advised to adhere to all instructions and professional advice provided by Mr A. Abu-Own. Failure to do so may result in you being charged seperately for post-discharge care that would otherwise be included in the all-inclusive procedure price package. If you fail to follow post-procedural recommendations set out by Mr A. Abu-Own then any further monitoring or revision procedures required due to a complication of the original procedure (including "additional" follow up appointments, admission to ward or to the operating theatre) may no longer be covered by the procedure package price and you will be charged seperately for these. Mr A. Abu-Own will not be held liable for any delays in your recovery or complications arising as a result of failure to follow his post-procedural advice. If an outpatient follow up consultation does not form part of Nuffield’s procedure package (as defined in their terms) or if a procedure has not yet been decided then outpatient follow up consultations will be charged at the normal rate unless otherwise specified by Mr Abu-Own. ​ We do not currently display prices for consultations, tests/investigations or treatments on this website. To obtain more information about pricing, we recommend the avenues listed below. For prices relating to consultations (or tests/investigations performed by Mr Abu-Own): Submit an online enquiry through this website and a member of Mr Abu-Own's team will get back to you via your preferred contact method (phone or email). Call Vicky Handy (Mr Abu-Own's secretary) on 01473 279137 . For prices relating to any procedures (or tests/investigations not performed by Mr Abu-Own): Submit an online enquiry through the Nuffield Ipswich Hospital website and a member of their team will get back to you. Call the Nuffield Health Ipswich Reception on 01473 279100 and ask to speak to the Self-Pay Team. Review the guide prices for different treatments and investigations listed at Nuffield Ipswich Hospital's dedicated pricing page . ​ Please note that these prices are guidelines only. The final price may vary according to Mr Abu-Own's fees, prosthesis or drugs used and any pre-existing medical conditions which may alter your care pathway. Nuffield Health will provide you with a final, personalised, fixed all-inclusive price for treatment once the procedure required has been confirmed by Mr A. Abu-Own through initial consultation(s) and associated tests and investigations. This is by no means an exhaustive list of the different services offered and you may very well find that your treatment or investigation is not listed on this page. If a treatment is listed in Mr Abu-Own's website then it is most likely offered by Nuffield Health Ipswich Hospital, even if not displayed on the guide prices page. Please speak to the Self-Pay Team to obtain a quote for the services that you require. ​ Interest rates listed on this website relating to Chrysalis Finance are correct at time of publication: March 2020. Details of interest rates and services provided by Chrysalis Finance may be out of date at any given time, and we are under no obligation to update such material on this website. Users are advised to consult Crysalis Finance’s terms and conditions for complete, up-to-date information about their services. Mr A. Abu-Own has no affiliation with Chrysalis Finance does not receive any commission for introducing new clients to credit. For more information about paying for your own treatment and the terms of the procedure package, you should consult Nuffield Health’s Paying for Yourself: Terms & Conditions CREDITS All content on this website is copyright ©A.Abu-Own or used under license. This website is protected by copyright. It is published by A. Abu-Own and may not be reproduced other than when downloaded and viewed on a single device for private use only. It is not to be otherwise reproduced or transmitted or made available on a network without the prior written consent of Mr A. Abu-Own. All other rights reserved. DATA PROTECTION AND COOKIES The confidentiality of your information is of paramount concern to Mr A. Abu-Own and his team. Mr A. Abu-Own and his team are fully compliant with Data Protection Legislation and their confidentiality obligations. Information submitted to Mr A. Abu-Own and his team through this website may be unprotected until it reaches us. You agree that your personal data and certain other information about you will be processed in accordance with our Privacy Policy . For more information, please see our full privacy policy at www.abu-own.co.uk/privacy-policy . We also use "cookies" which are alphanumeric identifiers that are stored by your web browser on your digital device and enable our system to recognise you when you visit the site. Full details surrounding cookies is provided in our Privacy Policy along with a list of what cookies we use, why we use them and how you can manage or delete them. ​ Paying for your treatment Legal notice Using this website Website updates Payment: Insurance Payment: Self Credits Data protection Virtual consults

We are pleased to announce that Mr Abu-Own is resuming face-to-face clinics and operations at Nuffield Ipswich Hospital and that we expect clinic and theatre activity to return to a (near) normal level of activity by April 2021. We will keep you updated if this status changes. Nuffield Ipswich Hospital had been temporarily closed for new referrals, as it was made available to NHS trusts to support patients with cancer and other urgent health conditions during this challenging period. There’s no need to wait any longer – we’re here to help you whenever you’re ready. Book your consultation with us here or make an enquiry here.

We are pleased to announce that Mr Abu-Own is now accepting new referrals and offering telephone and online consultations for his Nuffield Health patients. These virtual consultations support patients, and the coronavirus response, in a number of ways. The risk of transmission is reduced as patients don’t need to travel into hospital for their initial consultation. A remote consultation also enables clinicians to speak to patients who are unable to travel to hospital, for example those in at risk groups, in self-isolation or those with travel difficulties. Mr Abu-Own will shortly begin offering some face-to-face appointments for selected patients where it is deemed safe and clinically appropriate to do so. This will be based on talks and agreements between Nuffield Health and the NHS to determine the most clinically appropriate diagnostic tests or procedures that can be safely carried out at this time. This would be followed by a preliminary Covid-19 risk assessment during a virtual consultation to ensure it is safe for you to come into the hospital. Following the review and risk assessment, face-to-face appointments will then be offered for patients who meet the criteria. These are tentatively scheduled to start in the firsk week of August for those on the waiting list, with the Covid-19 risk assessment taking place in the week prior to that. We will let you know once dates are confirmed. We understand that patients may be worried about visiting us in person at Nuffield Health Ipswich Hospital, but we want to reassure you that staff have been working hard behind the scenes to put strict safety protocols in place to ensure a Covid-19 secure environment. For more information, please visit Nuffield Health’s Covid-19 page. Please note that it is important that you only attend Nuffield Health Ipswich hospital if you have been invited to do so. The wait is over! We are here to help you whenever you’re ready. Enquire about treatment or Book a consultation with Mr Abu-Own today.

We understand this is a concerning time for everyone, especially for people at greater risk. As global concern about the current COVID-19 outbreak continues, safeguarding patients and staff remains the top priority. Since 21st March, in an effort to help the nation in its fight against coronavirus, Nuffield Health has made thirty hospitals across England available to NHS trusts. This includes Nuffield Health Ipswich Hospital. While this arrangement is in place, Mr Abu-Own will not be providing any medical services at Nuffield Health. We will continue to monitor the situation closely and will provide you with further updates as soon as this status changes. If you already have an appointment or treatment booked with us at Nuffield, it is inevitable that the majority of these will need to be delayed. Nuffield Health will be in contact with any patients with upcoming appointments to reschedule them to a later date. If you do not wish for your appointment to be rebooked and have already paid for your procedure, Nuffield Health will look to arrange a refund for you within 30 days. For more information, please visit the Covid-19 page on the Nuffield Health website. In the meantime, we recommend that our patients regularly consult the latest government advice in order to stay up to date with how best to keep themselves and others safe. Thank you for your continued support during this uncertain time.