Terms of Use

INTRODUCTION

Mr A. Abu-Own is a Consultant General and Vascular surgeon working in Ipswich and Colchester, United Kingdom (UK). His GMC registration number is 3380400. 

Mr A. Abu-Own runs his private clinic from the Nuffield Health Ipswich Hospital, Foxhall Road, Ipswich, IP4 5SW, where he works as an independent practitioner. Nuffield Health Ipswich Hospital provides private medical services to patients directly as well as taking referrals from G.Ps, external Consultants and local NHS Hospital Trusts. Nuffield Health Ipswich Hospital is one of a large national network of hospitals run by Nuffield Health. Nuffield Health is a Not-For-Profit, UK Healthcare Charity that provides clinical, fitness and wellbeing services to the general public, private organisations and the NHS.

If you have any questions regarding this website, our operations or services then please contact Mr A. Abu-Own’s secretary, Vicky Handy, at:

Phone: 01473 279137
Email: vicky.handy@nuffieldhealth.com
Post: Nuffield Health Ipswich Hospital, Foxhall Road, Ipswich, IP4 5SW.

 

Unless stated otherwise, references to “website”, “site” means Mr Abdusalam Abu-Own’s website, abu-own.co.uk, and all services and associated websites and terms which are a part of or can be accessed via this website.

LEGAL NOTICE AND DISCLAIMER

• Mr A. Abu-Own provides a variety of private medical services which are promoted through this website. By accessing any part of the website, by submitting data online to us, or by requesting to have a consultation or receive treatment with Mr A. Abu-Own at his private clinic, you accept these Terms and Conditions in full and agree to comply and remain legally bound by these Terms.​

  •   ​If you disagree or do not accept compliance with these legal Terms in full, you must leave the website (abu-own.co.uk) immediately, must not submit any data to us online and must not request to have a consultation or receive treatment with Mr A. Abu-Own at his private clinic. 

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• The services provided and advertised on this website are for elective cases only and should NOT be used if you need urgent or life-threatening medical attention.

  • If you have a life-threatening emergency, you should seek immediate attention by dialling 999.

  • If you require urgent medical attention that is not life-threatening, you are advised to use the NHS 111 service (also available 24 hours a day, 7 days a week). Simply dial 111 from any landline or mobile or visit https://111.nhs.uk to access this service. 

  • Mr A. Abu-Own will NOT accept responsibility or liability for any injury, loss or damage resulting from those who misuse, or inappropriately rely on the elective services advertised in this website for the purpose of life-threatening or urgent medical needs. This website is not designed to facilitate medical emergencies and makes no such claims.

 

• This website is for informational purposes ONLY and IS NOT intended to serve as a substitute for a consultation, diagnosis, and/or medical treatment from Mr A. Abu-Own and is provided “AS IS” and without any warranties, and/or liabilities whether expressed or implied. 

  • You have full access to all pages and communication forms on this website, on the understanding that the principal purpose of this website is to seek a professional consultation and/or medical help and assistance in the form of a private consultation with Mr A. Abu-Own, a Consultant Surgeon working at Nuffield Health Ipswich Hospital.

  • This website is NOT intended to provide medical advice. The information supplied through this website, or by any representative or agent of Mr A. Abu-Own whether by telephone, email, letter, facsimile or other form of communication, is for informational purposes only and does not constitute medical, legal or other professional advice. 

  • The information provided in the section PATIENT RESOURCES is not a substitute for a medical consultation with Mr A. Abu-Own, another healthcare professional, or medical advice, and should NOT be used for self-diagnosis or self-treatment of your health problems.

  • The information contained in this website may NOT be presented in conclusory, shorthand or summary form and is NOT intended to supplant medical advice provided by your G.P, Mr A. Abu-Own, or any other medical professional you may have seen in person for advice and/or proper medical diagnosis of your condition.

  • Mr A. Abu-Own and his team have used all reasonable care and skill in compiling the content of this website but make no warranty as to the accuracy of any information on this website and cannot accept liability for any errors or omissions.    

 

• Please pay close attention to our Terms and Conditions relating to paying for your treatment and make sure you have read the section that applies to you carefully.     

  • These can be found in the ‘PAYING FOR YOUR TREATMENT’ section of this page and have been categorised according to payment method as follows:    

    • Medical Insurance Terms and Conditions    

    • Self-Funding Terms and Conditions    

  • By accessing professional services from Mr A. Abu-Own you agree to these Terms and Conditions in full and agree to comply and remain legally bound by these Terms.        

 

• Mr A. Abu-Own works as an independent practitioner for Nuffield Health. 

  • While Mr A. Abu-Own abides by the rules and regulations of Nuffield Health, there are instances where the contract between you and Mr A. Abu-Own is different from and separate, to the contract that you have with Nuffield Health. For instance:    

    • Initial outpatient consultations, or follow-up outpatient consultations not covered by the procedure package, or any tests or investigations performed during these consultations are managed by Mr A. Abu-Own. If you access these services then you are bound by our terms & conditions.    

    • The all-inclusive procedure package is managed by Nuffield Health and therefore if you enter into this contract then you are bound by their terms & conditions.

  • Under Mr A. Abu-Own’s independent contract, he is free to choose which professional services he provides and the prices charged for his services are at his discretion.    

  • Any prices he sets for his own personal fees for procedures may subsequently be incorporated by Nuffield Health into their procedure price package.

  • If you would like to know more about how these contracts work, then please ask.

 

• Unless otherwise specified, the materials on this website are directed solely at those who access this website from the United Kingdom mainland.     

  • Mr A. Abu-Own makes no representation that any information or service referred to in the materials on this website are appropriate for use, or available, in other locations. 

  • Those who choose to access this website from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.

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• These terms and conditions were last updated on 28th August 2020. We keep these terms and conditions under regular review and may amend them from time to time. Every time you wish to use our website or access private services from Mr A. Abu-Own, please check to ensure you understand the terms that apply at that time because it is binding on you.

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USING THIS WEBSITE

• This website provides visitors’ with information about Mr Abu-Own’s medical background as a consultant surgeon, the scope of surgical treatments offered by Mr Abu-Own through his private practice at the Nuffield Health Ipswich Hospital and the opportunity to be referred to him by your G.P. for assessment and/or treatment or; to self-refer for a consultation and medical investigation of your condition, to obtain a medical diagnosis and receive treatment if necessary based on the medical investigation of your condition.

 

• The website provides website visitors with the communication tools to make enquiries, book appointments and provide feedback on the services they have received from Mr A. Abu-Own.
   

• This website does NOT provide a membership subscription or restricted access to parts of the site.  
   

• This website does NOT process or take online payments for appointments, treatment or other services.
   

• This website does NOT offer you the opportunity to subscribe to any mailing lists, so you will NOT receive marketing or promotional emails from this website or from Mr A. Abu-Own.

 

• Access to and use of this website is permitted and licensed subject to the terms and conditions set out in this page.

  • We reserve the right to withdraw or amend these terms and conditions, including any service we provide, without notice at any time.

  • It is your responsibility to regularly check and to ensure compliance with these terms as they are legally binding.

  • We will not be liable if for any reason our site is unavailable at any time or for any period.

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WEBSITE UPDATES 

• We aim to update our site regularly and may change the content at any time to reflect changes to our services, our patients' needs and our business priorities.     

• If the need arises, we may suspend access to any services, or close them indefinitely.    

• Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.    

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PAYING FOR YOUR TREATMENT 

Option One – Medical Insurance Terms and Conditions 

This section covers the terms that apply if you are paying for services from Mr A. Abu-Own by medical insurance.

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• You are advised to read the terms and conditions of your insurance policy in full before requesting professional services from Mr A. Abu-Own and to liaise closely with your insurance company throughout the process.

  • It is your responsibility to confirm with your insurer that your care is covered by your insurance policy and it is your responsibility to find out if and what limitations exist in your policy. While we may offer to provide guidance in helping you obtain this information yourself, we are not obligated to obtain such confirmation on your behalf and Mr A. Abu-Own will not be liable for any misunderstandings or disagreements between you and your insurer in relation to insurance cover for any services received.    

  • In some cases, it may be that your insurer chooses not to pay for all or parts of the services that you receive. In such cases, any balance outstanding is your responsibility and must be paid by you in full.     

  • Should you disagree with any shortfalls made by your insurer then you should take this up with them after having settled the outstanding amount in full yourself.    

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• Unless stated otherwise in your insurance policy, and where any such exemptions are communicated and agreed with Mr A. Abu-Own’s team in advance, Mr A. Abu-Own may not agree to see you as part of a consultation unless you have provided us with a signed claim form from your GP (and if required also signed by your insurer).     

  • The insurance providers that Mr A. Abu-Own works with require that a claim form has been signed by your GP before they will agree to pay for any services received.     

  • Please note that we may also need you to provide accurate dates for when your symptoms first developed and for when you subsequently visited your GP in order to satisfy some insurance claims. Failure to do so may affect whether the services you receive are covered by your insurer.    

  • If you do have a consultation with Mr A. Abu-Own without having provided all of the required insurance documentation then you may be asked to settle your account in full before leaving.    

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• It is possible that you may have an excess on your policy or some charges may not be settled by your insurer.     

  • For this reason, it is Nuffield Health’s policy to ask you for your card details as part of the booking process. Your credit/debit card details will only be used to secure payment in the event of any shortfall by your Insurer and you will be notified of the shortfall amount by the hospital.

  • Mr A. Abu-Own is compliant with the schedule of fees of all major insurance companies. This means that you will not be charged any excess fees on account of Mr Abu-Own.     

    • Mr A. Abu-Own cannot be held responsible for fees for services provided by independent medical practitioners, general practitioners or anaesthetists that are not in compliance with the insurance fee structure.     

    • For procedures requiring anaesthesia, Mr A. Abu-Own requests a fee-compliant anaesthetist, however, this cannot be guaranteed.     

    • Mr A. Abu-Own cannot be held responsible for any additional charges made by Nuffield Health for any extras received that are not covered by the insurance fee structure (e.g. telephone calls, newspapers, magazines and visitor meals). You should consult your insurance providers terms and conditions to confirm what is and what is not covered by your insurance policy.

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Option Two – Self Funding Terms and Conditions 

This section covers the terms that apply if you are paying for services from Mr A. Abu-Own by yourself.

 

• Initial consultation(s), tests and investigations required to reach a diagnosis and/or to determine the treatment required are each charged separately to Nuffield Health’s procedure price package.    

  • Any tests carried out or requested during the initial consultation (e.g. doppler test, duplex ultrasound) are not included in the consultation price and are charged for separately.    

  • Some patients may require more than one consultation or further investigations to reach the diagnosis and/or to determine the treatment that you require. These will be charged separately.  

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• Nuffield Health’s all-inclusive procedure price includes 1) pre-assessment 2) main treatment and 3) post-discharge care.  For more information, you should consult Nuffield Health’s Paying for Yourself: Terms & Conditions

  • Pre-assessment refers to an appointment and tests required to assess general health and fitness to make sure you are fit for the procedure and/or to prepare you for the procedure. These take place after you have already agreed to have the procedure and are included in Nuffield's procedure price. This is not the same as appointments or tests conducted during the initial consultation stage in order to reach a diagnosis or to determine the most suitable treatment, which are not included in the procedure price.

  • Mr A. Abu-Own includes one follow up consultation for all patients who have undergone a procedure with him as part of the all-inclusive procedure price package. 

    • It is up to the discretion of Mr A. Abu-Own if he chooses to include more than one (“additional”) follow up consultation as part of the all-inclusive procedure price package i.e. with no added charge. This will depend on whether he deems "additional" outpatient follow-up consultation to be clinically required as a direct result of the procedure you had with him under the all-inclusive procedure package. You should also be aware that failure to adhere to post-procedural advice set out by Mr A. Abu-Own may result in you being charged separately for any "additional" follow up consultations deemed to have been required as a result of non-adherence (see below).

  • You are advised to adhere to all instructions and professional advice provided by Mr A. Abu-Own. Failure to do so may result in you being charged seperately for post-discharge care that would otherwise be included in the all-inclusive procedure price package.

    • If you fail to follow post-procedural recommendations set out by Mr A. Abu-Own then any further monitoring or revision procedures required due to a complication of the original procedure (including "additional" follow up appointments, admission to ward or to the operating theatre) may no longer be covered by the procedure package price and you will be charged seperately for these.     

    • Mr A. Abu-Own will not be held liable for any delays in your recovery or complications arising as a result of failure to follow his post-procedural  advice.    

  • If an outpatient follow up consultation does not form part of Nuffield’s procedure package (as defined in their terms) or if a procedure has not yet been decided then outpatient follow up consultations will be charged at the normal rate unless otherwise specified by Mr Abu-Own.

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• We do not currently display prices for consultations, tests/investigations or treatments on this website. To obtain more information about pricing, we recommend the avenues listed below. 

  • For prices relating to consultations (or tests/investigations performed by Mr Abu-Own):

    • Submit an online enquiry through this website and a member of Mr Abu-Own's team will get back to you via your preferred contact method (phone or email). 

    • Call Vicky Handy (Mr Abu-Own's secretary) on 01473 279137.

  • For prices relating to any procedures (or tests/investigations not performed by Mr Abu-Own):

    • Submit an online enquiry through the Nuffield Ipswich Hospital website and a member of their team will get back to you.

    • Call the Nuffield Health Ipswich Reception on 01473 279100 and ask to speak to the Self-Pay Team.    

    • Review the guide prices for different treatments and investigations listed at Nuffield Ipswich Hospital's dedicated pricing page.     ​

      • Please note that these prices are guidelines only. The final price may vary according to Mr Abu-Own's fees, prosthesis or drugs used and any pre-existing medical conditions which may alter your care pathway.    

      • Nuffield Health will provide you with a final, personalised, fixed all-inclusive price for treatment once the procedure required has been confirmed by Mr A. Abu-Own through initial consultation(s) and associated tests and investigations. 

      • This is by no means an exhaustive list of the different services offered and you may very well find that your treatment or investigation is not listed on this page. If a treatment is listed in Mr Abu-Own's website then it is most likely offered by Nuffield Health Ipswich Hospital, even if not displayed on the guide prices page. Please speak to the Self-Pay Team to obtain a quote for the services that you require.

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• Interest rates listed on this website relating to Chrysalis Finance are correct at time of publication: March 2020. Details of interest rates and services provided by Chrysalis Finance may be out of date at any given time, and we are under no obligation to update such material on this website. Users are advised to consult Crysalis Finance’s terms and conditions for complete, up-to-date information about their services. Mr A. Abu-Own has no affiliation with Chrysalis Finance does not receive any commission for introducing new clients to credit. 

 

• For more information about paying for your own treatment and the terms of the procedure package, you should consult Nuffield Health’s Paying for Yourself: Terms & Conditions

 

CREDITS

All content on this website is copyright ©A.Abu-Own or used under license. This website is protected by copyright. It is published by A. Abu-Own and may not be reproduced other than when downloaded and viewed on a single device for private use only. It is not to be otherwise reproduced or transmitted or made available on a network without the prior written consent of Mr A. Abu-Own. All other rights reserved. 

DATA PROTECTION AND COOKIES 

• The confidentiality of your information is of paramount concern to Mr A. Abu-Own and his team. Mr A. Abu-Own and his team are fully compliant with Data Protection Legislation and their confidentiality obligations. 

  • Information submitted to Mr A. Abu-Own and his team through this website may be unprotected until it reaches us. You agree that your personal data and certain other information about you will be processed in accordance with our Privacy Policy. For more information, please see our full privacy policy at www.abu-own.co.uk/privacy-policy.

• We also use "cookies" which are alphanumeric identifiers that are stored by your web browser on your digital device and enable our system to recognise you when you visit the site. Full details surrounding cookies is provided in our Privacy Policy along with a list of what cookies we use, why we use them and how you can manage or delete them.

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